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#1
8x8 / Manually Update Polycom VVX Ph...
Last post by bflores - August 29, 2024, 12:35:22 PM
LAST UPDATED: 09-20-2024

HOW TO MANUALLY UPDATE POLYCOM PHONES, USING YOUR OWN TFTP SERVER
- If your Poly phone is unable to get updates from 8x8, because the software is out of date, and you can't get it to update for the life of you?  It took me 2 days to figure the below steps that allowed me to update the phone to the latest firmware. 
- These instructions are for using a TFTP server on a Micrsoft Windows OS.
- You will need the admin password to the 8x8 phone. 
- The below is for the Poly VVX 500 phone.  Make firmware name changes for your respected model.

1.) Create a folder at the root of your C: called "TFTP-Root".
TFTP-ROOT Folder.PNG

2.) Download and install PumpKIN TFTP Server. https://kin.klever.net/pumpkin/
3.) Open PumpKIN TFTP Server app, and make sure the "Server is running" check mark is checked.  If not, and the port is in use, don't proceed further.  You must fix this before proceeding.  I had Solarwinds TFTP server installed and running as a service, and was using UDP port 69, for example.  I uninstalled Solarwinds TFTP, and PumpKIN loaded with the server check mark just fine, after that. 
PumpKIN-Server_Runing.PNG

4.) Click "Options" in PumpKIN. Add the TFTP Filesystem root path "C:\TFTP-Root".  Make sure "allow access to subdirectories" is checked. Change radio button options to "Give all" and "Take all". Click OK..
PumpKIN-OPTIONS.PNG

5.) Go to Polycom and download the split firmware for your model. This is what your phone will update to.
https://downloads.polycom.com/voice/voip/uc_sw_releases_matrix.html
Poly_SPLIT.PNG

6.) Download and extract the 000000000000.cfg-master.zip contents to your C:\TFTP-root folder. 
Source Notes (in case the above link dissapears): https://github.com/greiginsydney/000000000000.cfg/tree/master
TFTP-FILES.PNG

7.) Open customisations.cfg in notepad and make sure, or change, the Device Update options to "1", and save.  If you download our .zip file, it will already be set this way, and you can skip this step.
Device_Update.PNG

8.) Factory reset the phone, so you can change the provisioning server to TFTP.  Boot the phone and press "Cancel", and hold down keys 1-3-5 at the same time (while it is counting down).  You should get a password screen.  Type in the MAC address of the phone, and factoryt reset the phone.  You can follow these instructions, if you are having trouble.
https://emak.tech/support/polycom-factory-reset-without-password/

9.) Once phone is rebooted.  Go to settings, status, network, TCPIP to get the IP of the phone. Login and change the provisioning server.  Change the provisioning server Type to TFTP.  Change the Server Address to the IP address of you TFTP server windows pc. 
tftp.PNG

10.) Save the settings and Reboot the phone, or power cycle via POE.  PumpKIN will make noises and show logs when the phone connects and boots.  Check the PumpKIN logs and make sure the correct sip.ld file is uploading. Mine gave me a 3111-44500-001.sip.ld file not found error. So I copied the respected file in the C:\TFTP-Root folder.  Rebooted the phone.. and I could see the PumpKIN logs showing the phone downloaded it. Note.. The phone boots to the application screen, and waits about 10 seconds, and reboots to start the update. Photos of the process below.
poly-firmware.png
poly-update.png

11.) Set a new password on the phone. New default password is 456.  I set my new password to 123.
password.png

12.) The phone is updated, once you see "Provisioning Successful". We don't need to provision from TFTP anymore. Exit Pumkin TFTP from your workstation. We now need to provision from your VOIP SIP provider now.
provision-successful.png

13.) Factory Reset the Phone.  The downloaded github .cfg configuration files (in the C:\TFTP-Root folder) has something in it to disable the web gui via IP, configures as skype, etc.  I am not sure what else it configured, so I just factory reset the phone to be safe.  On the phone itself, go to settings, advanced, typed in the admin password, Administrative Settings, 5 Rest to Defaults, 5 Reset to Factory.

14.) Set a new password for the phone again when it is done factoy resetting. Again, default is 456.  I set my new password to 123.
password.png

15.) Provision your phone like you normally would now.  Put in the 8x8 provisioning server via the web ip, save, and the phone should auto reboot. Once it boots up it should contact the provisioning server and will provision.
IMPORTANT NOTE: Make sure you login to 8x8 and deactivate the phone from the User, before you try and activate it again. 
We use 8x8. Here is the link for 8x8 provisiong servers. 
8x8 instructions: https://support-portal.8x8.com/helpcenter/viewArticle.html?d=e7a73331-46d8-439b-9403-7a19cd53ac07
HTTPS
pccfg.8x8.com/polycomuc/

choose-prov-server.PNG
Provisioning_Server.PNG

16.) AGAIN. IMPORTANT NOTE: Make sure you login to 8x8 and deactivate the phone from the User, before you try and activate it again, or you may get this error.  If you are.. just Deactive the phone from the user.  Reboot the phone, and activate it again.
configuration-error-missing-files.png
#2
Lexmark / 2022 - Lexmark CS720DE CS725DE...
Last post by bflores - August 07, 2024, 08:37:03 AM
LAST UPDATED: 12-15-2021

(PRINTER)
Lexmark CS720DE Color Laser Printer = 40C9100
Amazon: $886.50
Ingram: $831.81

(TONER)
BLACK HIGH YIELD TONER CARTRIDGE FOR CS720 = 74C1HK0
Amazon: $273.26
Ingram: $256.63

CYAN TONER CARTRIDGE FOR CS720 = 74C1SC0
Amazon: $168.44
Ingram: $157.56

YELLOW TONER CARTRIDGE FOR CS720 = 74C1SY0
Amazon: $169.99
Ingram: $157.56

MAGENTA TONER CARTRIDGE FOR CS720 = 74C1SM0
Amazon: $168.94
Ingram: $157.56

LEXMARK WASTE TONER BOTTLE FOR CS720 = 74C0W00
Lexmark:
Ingram: $20.68

(IMAGING UNIT)
BLACK IMAGING UNIT FOR CS720 = 74C0ZK0
Amazon: $77.43
Ingram: $57.04

(PAPER TRAYS)
LEXMARK 550 SHEET TRAY FOR CS720 = 40C2100
Amazon: $276.74
Ingram: $276.59

(FUSER)
CS720, CS725, CX725 Fuser 110-120V, Type 00 - 41X0252

(FUSER MAINTENANCE KIT)
CS72x fuser maintenance kit, type 00, 110 - 41X0554

(TRANSFER MODULE)
CS720, CS725, CX725 Transfer Belt Maintenance Unit - 40X9929
#3
Windows / How to run classic Control Pan...
Last post by bflores - May 03, 2024, 11:48:29 AM
How to run classic Control Panel - Devices and Printers in Windows 11

1. win+r to open run box.
2. type in or run
shell:::{A8A91A66-3A7D-4424-8D24-04E180695C7A}
or
%windir%\explorer.exe shell:::{A8A91A66-3A7D-4424-8D24-04E180695C7A}
#4
Windows / How to delete or remote a Wind...
Last post by bflores - April 29, 2024, 05:19:57 PM
Rub in a command prompt

1. VIEW JUNCTION
DIR /AL

2. CONVERT JUNCTION OR SYMBOLIC LINK TO AN EMPTY FOLDER
fsutil reparsepoint delete %foldername%

3. DELETE THE EMPTY / NORMAL FOLDER
rmdir /s /q %foldername%
#5
Windows / How to upgrade Windows 11 Home...
Last post by bflores - March 06, 2024, 03:35:34 PM
(HOW TO UPGRADE WINDOWS 11 HOME TO PRO USING AN OEM LICENSE)
1. Disconnect from the internet.
2. Change the product key to VK7JG-NPHTM-C97JM-9MPGT-3V66T
3. Reconnect internet during auto reboot.
4. After the reboot, confirm upgraded to an "unlicensed / inactive" version of Pro.
4. Change and activate using the Windows 10/11 Pro OEM product key.
5. Confirm activated.
#6
Sonicwall / Sonicwall SonicOS 7 - Security...
Last post by bflores - January 08, 2024, 08:44:18 AM
Sonicwall SonicOS 7 - Security Service Bundle Differences
Sonicwall_SonicOS7_Services.png


Source: sonicos-7-0-and-services-datasheet.pdf
#8
Windows / How to reset Windows Hello PIN
Last post by bflores - October 24, 2023, 12:45:28 PM
1.) Take ownership of the "NGC" folder located at C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\
2.) Open CMD as administrator and run
icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESET
3.) Open Settings, Accounts, Sign-In Options, PIN (Windows Hello), and create.
#9
Dropbox / Reset Dropbox paths
Last post by bflores - October 02, 2023, 11:14:50 AM
(MANUALLY RESET FOLDER PATHS)
"HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders"


(DROPBOX HIDDEN FEATURES)
1. Click the Dropbox icon in your menu bar or system tray.
2. Tap the Settings icon in the top right of the window, then choose Preferences....
3. Please select the Account tab, then press the Option/Alt (Mac), or press the Alt + H keys (Windows) to show more options.
4. Click the Fix Permissions button to correct it. You will get the success message: Dropbox successfully repaired the permissions in your Dropbox.
#10
Lexmark / 2023 - Lexmark C3426dw Color L...
Last post by bflores - May 09, 2023, 10:55:28 AM
(PRINTER)
SMALL Lexmark Color C3426dw Laser Printer
Part #: 40N9310

(TONER - NORMAL)
1.5K - C3210K0 - Black - $74.99 amazon
1.5K - C3210C0 - Cyan - $85.99 amazon
1.5K - C3210M0 - Magenta - $85.99 amazon
1.5K - C3210Y0 - Yellow - $85.99 amazon
1.5K - ALL COLORS - $289.09 - amazon

(TONER - HIGH YIELD)
4.5K - C341XK0 - Black - $118.99 amazon
4.5K - C341XC0 - Cyan - $188.99 amazon
4.5K - C341XM0 - Magenta - $188.99 amazon
4.5K - C341XY0 - Yellow - $188.99 amazon

(WASTE TONER BOTTLE)
15K - 20N0W00 - Waste Container - $17.99 amazon

(TRAY)
250-Sheet Tray - 40N4250 - $140.84

(PRINTER STAND)
Adjustable Stand - 40C2300 - $362.39