Correct Apple Mac Cascading Remote Customer Client Prompts

[bflores]

Short Description: Cascading windows appearing during connections with Mac Endpoints

This can be resolved by running "sudo tccutil reset All com.bomgar.bomgar-scc" and rebooting. It will prompt the user for screen sharing again but once it has been accepted it shouldn't produce the cascading window issue again.

(STEP BY STEP)
1. Open Finder
2. Go to Applications > Utilities > Terminal
3. Run the following command:

Code Select Expand

sudo tccutil reset All com.bomgar.bomgar-sccNote: This clears all previous privacy and permission settings. If you're doing this remotely, be aware that once the reset is done and the Mac is rebooted, you'll lose screen, mouse, and keyboard access until the end device re-authorizes permissions.
4. Enter the Mac user password when prompted and press Enter.
5. Restart the Mac.
6. Have the end user re-authorize all required permissions (screen recording, audio, accessibility, etc.), quitting and reopening the app (when prompted) after each step.

Once permissions are re-granted, everything will work normally without repeated prompts.