Renewing GoDaddy SSL Certificate on BeyondTrust Appliance

[bflores]

(LASTE UPDATED)
06-09-2026 by Brian Flores

(TLDR)
- Download the Godaddy renewed SSL as Apache format.
- Manually combine the (.crt) and (gd_bundle...crt.pem) file in notepad and import.

(PHASE 1: DOWNLOAD THE RENEWED SSL FROM GODADDY)
- When the certificate is renewed and ready in your GoDaddy portal, download it using the Apache server type selection. This will give you a ZIP file containing:
- Your domain certificate (a randomized name like 653b0aaa34c5b962.crt).
- The intermediate bundle file (named something like gd_bundle_dv-r1-g2.crt.pem).

(PHASE 2: CREATE THE "FULL CHAIN" CERTIFICATE FILE")
BeyondTrust requires the intermediate chain to be bundled directly with the domain certificate to avoid the ERR_CERT_AUTHORITY_INVALID error.
- Open your domain certificate file (.crt) in Notepad.
- Copy all the text.
- Paste it into your blank Notepad window.
- Press Enter to create a new line immediately following -----END CERTIFICATE-----.
- Open the GoDaddy bundle file (gd_bundle...crt.pem) in Notepad.
- Copy all of its text.
- Paste the bundle text directly below your domain certificate text.
- Your final text file must look like a continuous stack of certificates with no empty spaces between them:
- Save this file to your computer as support_cognetic_full_chain.crt.

(PHASE 3: IMPORT SSL TO BEYONDTRUST)
- Log into your BeyondTrust appliance (e.g., https://support.cognetic.com/appliance).
- Navigate to SECURITY -> CERTIFICATES
- Click Import and import the support_cognetic_full_chain.crt file you created.
- Optional Password: Leave this completely blank.
- Click: Upload

(PHASE 4: VERIFY WORKING)
- Look at the certificates table. Your newly imported certificate should appear at the top.
- Verify Chain: Ensure there is no orange "1 Warning(s)" text under the Subject column for the new certificate. If it looks clean, the chain is correct.
- Select the radio button to the left of your new certificate to set it as the default.
- Test to make sure its working (https://support.cognetic.com)