Author Topic: Create Kaspersky Security Center Policy Exclusion for Bomgar Remote Support  (Read 7442 times)

bflores

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Brian,

Thank you for contacting Bomgar support.

I wanted to pass along the following information that will assist you in making Bomgar a trusted appliacation:

Under certain circumstances, it is not possible to make changes to Kasperky's security settings when remotely connecting to a system with Kaspersky installed.

This behavior is caused by a security setting within Kaspersky (Self-Defense) which blocks external software from making changes to security files, memory processes, and etc This is not only affecting Bomgar, but to all remote control software.

The appropriate solution for this problem is to add Bomgar to the list of Trusted applications for Kaspersky's Trusted Zone as described here: http://support.kaspersky.com/us/7834. The following executables should be allowed:

%ProgramData%\Bomgar-scc-*\bomgar-scc.exe

%ProgramData%\Bomgar-scc-*\bomgar-sc*.exe

The Allow interaction with application interface option must be checked.

As always, if you need additional assistance, please do not hesitate to let us know.

If you need immediate assistance, please start a web session at https://help.bomgar.com. Please reference the Incident number in the subject line of this email for faster support.

Regards,
Bomgar Support Team